Our General Conditions of Sale

1. Seller Identification

Blush Concept Store

SAS BLUSH-IT

Head office: 3 rue des Quatre Chapeaux, 69002 LYON

RCS: 834 599 409 – Lyon

Intra-community VAT number: FR95 834 599 409

Email: team@blush-conceptstore.com

Telephone: 04 78 92 42 30

2. Purpose

These General Conditions of Sale are applicable to all sales made on the site https://blush-conceptstore.com .

Any purchase is therefore subject to the prior acceptance and validation of these conditions which make it possible to define the relationship between:

  • The company BLUSH-IT, whose registered office is located at 3 rue des Quatre Chapeaux, 69002 LYON, registered in the Trade and Companies Register under number 834 599 409;
  • And every person who visits or makes a purchase on the site.

3. PRODUCTS

  • We are committed to describing and presenting all products offered for sale as accurately as possible.
  • We take the utmost care when shipping our packages. When available, each piece of jewelry is shipped with its branded packaging (pouch, box, etc.). Otherwise, it is carefully presented in Blush Concept Store packaging. If you would like a different type of packaging, please specify it when ordering.
  • For precious jewelry, we enclose the warranty when we have it.
  • All items offered for sale in our online store are available. In the event of a stock issue, you will be notified by email or telephone as soon as possible.

4. PRICE

  • Prices are displayed by default in euros (€) , all taxes included ( TTC ).
  • For customers located outside the European Union , prices are automatically displayed excluding taxes , as French VAT does not apply.
  • The site offers automatic currency conversion based on the customer's geographic location . Currencies and countries can also be manually changed in the footer of the site.
  • Shipping costs are indicated when placing the order, and vary depending on the carrier, destination and weight of the package.

Blush Concept Store reserves the right to change its prices at any time. However, products are invoiced based on the rates in effect at the time the order is validated .

5. ORDER

  • The customer selects the products he wishes to purchase and confirms his order after checking his basket.
  • Confirmation of the order constitutes acceptance of these General Terms and Conditions .
  • Blush Concept Store reserves the right to refuse an order in the event of a prior dispute, payment problem or suspicion of fraud.

6. PAYMENT

Payment terms are detailed on our Payment Methods page.

In summary, we accept the following payment methods:

  • Bank card (Visa, Mastercard, Amex)
  • PayPal (immediate payment or in 4 installments without fees, subject to conditions)
  • Apple Pay
  • Payment in installments with Alma (2x to 4x)

Payment via Alma is available for purchases between €200 and €5,000 , for customers residing in several European countries (including France, Belgium, Spain, Germany, etc.).
Identity verification (photo/video + ID) may be requested.

Fees may apply to the customer depending on the number of installments chosen and the amount of the order.
In the event of a return, Alma costs remain the responsibility of the customer .

Payment is fully secure via our payment provider.

7. Shipping / Delivery

Once your order is confirmed, a confirmation email will be sent to the address provided. You will then be informed by our carrier of the shipment or any delays.

📦 Important : In the event of an error, omission or inaccuracy in the delivery address, Blush Concept Store cannot be held responsible for the impossibility of delivering the order .
The costs associated with a new shipment or return of the package to the sender will then be borne by the customer.

Delivery methods:

In France and Monaco :

  • Colissimo Domicile : delivery within 3 to 4 working days
  • Colissimo Point Relais : delivery within 3 to 4 working days
    A tracking number will be sent to you upon shipment. Be sure to track your package and collect it within the Colissimo delivery timeframe.
    If the package is not collected and returned to our warehouse, the shipping costs and a €10 handling fee will be automatically deducted from your refund.
  • Chronopost Express : delivery within 24 to 48 hours

Internationally (rest of the world):

  • Chronopost Express : delivery within 48 to 72 hours
    If shipping to an area considered "remote," additional charges may apply. We will contact you within 48 hours to inform you.
  • Chronopost Classic : delivery within 3 to 4 days

Pick up in store – Click & Collect:

  • Free in-store pickup
  • You will be contacted as soon as your order is ready.
  • You have 2 months to collect it.
    After this period, the order will be put back on sale and a partial refund will be issued, less 30% of the total amount for handling and storage fees. No refunds will be possible once the products are put back on sale.

Courier in Lyon (24 hours - working days) with Stuart :

  • Delivery by appointment in Lyon .
  • An advisor will contact you to arrange a slot.
  • Contact: 04 78 92 42 30

Shipping security:

  • Jewelry of a certain value is systematically sent via Chronopost Express.

Customs fees:

For shipments outside the European Union (including the French overseas departments and territories), customs fees may apply upon arrival of the package in your country. These fees are the responsibility of the customer .

Dispute upon delivery:

In case of a problem (damaged or opened package, missing or broken product):

  • Notify the delivery person
  • Open the package in front of him or refuse it
  • Ask for the comments to be noted on the slip
  • Take photos as proof. The slip must be visible.

No claim will be accepted if:

  • The package was accepted without reservation
  • The claim occurs more than 2 days after delivery

8. Satisfaction guaranteed or your money back – Right of withdrawal

If a product does not suit you (size, color, style, etc.), you have a legal right of withdrawal of 30 days , from receipt of your order, to inform us of your wish to return.

Eligibility requirements:

  • The product must be new, unworn, unused , with its original packaging in perfect condition .
  • Any gift offered with the order must also be returned. Otherwise, its value will be deducted from the refund.
  • Non-refundable products include:
  • cosmetics
  • food products
  • personalized products
  • any item listed as non-returnable at the time of purchase

Procedure :

  • Log in to your customer account on our website and follow the procedure in the Orders > Make a return request section.
  • Please wait for our email confirmation before shipping your package.
  • You can return the product with the carrier of your choice or drop it off directly in store at the following address:
    Blush Concept Store – 3 rue des Quatre Chapeaux, 69002 Lyon (we advise you to insure your package

📝 All return terms and conditions are available here: Returns, exchanges & refunds page.

9. Return and Refund Policy

The conditions for returns, exchanges and refunds can be viewed in detail on our dedicated Returns, exchanges & refunds page.

In summary:

  • You have 30 days after receipt to return an item, provided it is new, unworn, unused , and in its original packaging .
  • Some products are not refundable , including cosmetics, food products, personalized products or products marked as non-returnable.
  • Return costs are the responsibility of the customer, unless the product is defective.
  • Refunds are made to the same payment method used when ordering.
  • Exchanges are possible after agreement from our team, subject to availability.
  • In the event of non-collection of the package or return outside the time limit , shipping and handling costs may be deducted from the refund.
  • Initial delivery charges are not refunded, except in the event of an error on our part.
  • In the event of a partial return , if the amount retained falls below the free delivery threshold, the shipping costs will be deducted from the refund .

For any request related to a return, an exchange or a defective item, please contact our customer service at: retour@blush-conceptstore.com

10. Guarantees & After-Sales Service for Jewelry

Complete information on the guarantees and after-sales service for our jewelry is available on our dedicated Jewelry Guarantees & After-sales Service page.

In summary:

  • All our jewelry is covered by legal guarantees (conformity and hidden defects).
  • Some brands offer specific guarantees in the event of manufacturing defects.
  • Costume jewelry is not guaranteed .
  • For any after-sales service requests, please contact: sav@blush-conceptstore.com
  • A quote will be sent to you by message upon return from the workshops.
  • The repair time varies depending on the brand, type of breakage, etc.

After-sales service returns should be made to the following address: Blush Concept Store – 3 rue des Quatre Chapeaux, 69002 Lyon or Blush Intimate - 4 rue de Sèze, 69006 Lyon

11. Responsibility

Blush Concept Store cannot be held responsible for damages related to improper use or mishandling after receipt.

12. Personal data

  • The data collected is used to manage orders, deliveries, and customer relations.
  • In accordance with the GDPR, you have the right to access, modify and delete your data.
  • For more information, see our Privacy Policy .
  • You have the option to unsubscribe from our newsletter at the bottom of each email.

13. Intellectual Property

All elements present on the site www.blushconceptstore.com (texts, visuals, logos, design, editorial content) are the exclusive property of Blush Concept Store or are used with the authorization of their rights holders, in particular our suppliers and partner brands .

Any reproduction, representation, modification or exploitation, even partial, of these elements, without prior written authorization , is strictly prohibited and constitutes an infringement punishable by law.

14. Applicable law and disputes

These General Conditions of Sale are governed by French law.

In the event of a dispute, an amicable solution will be systematically sought as a priority between Blush Concept Store and the customer.

In the absence of an amicable resolution, the French courts will have sole jurisdiction.

In accordance with Article L.612-1 of the Consumer Code, the customer may use a consumer mediation service free of charge, with a view to resolving the dispute amicably.

Blush Concept Store adheres to the CM2C mediation service – Consumer Mediation Center of Justice Conciliators .

The customer can contact the mediator: https://www.cm2c.net

The customer can also use the European online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr

15. taxes & customs

Tax and customs rules vary depending on the country of delivery. For more details, see our dedicated Taxes & Customs page.

In summary:

  • Customers located in the European Union (EU) : the prices displayed include French VAT , in accordance with current legislation (20% and 5.5% for cures, food and Assouline books).
  • Customers outside the EU (e.g., Switzerland, the United Kingdom, the United States, overseas territories, etc.) : French VAT does not apply. Prices displayed are automatically adjusted.
    Customs fees or local taxes may be required upon arrival of the package, at the customer's expense .
  • United States : Due to customs regulations, specific fees may apply upon entry into the country.
  • Potential customs fees : These fees are determined by local customs authorities and are not the responsibility of Blush Concept Store.

We recommend that you check with your local customs office before placing any international orders.

If you have any questions, our customer service is at your disposal: contact@blush-conceptstore.com

16. promotional codes

Promotional codes may be offered occasionally on the e-shop. They cannot be combined with each other and are subject to conditions.

  • BLUSHNL10 : 10% off your first order, with no minimum purchase. Exclusively for newsletter subscribers. Excludes sale items, exclusive items, or ineligible items. Cannot be combined.
  • FREE DELIVERY : Free delivery for purchases over €150, to Colissimo collection points (metropolitan France and Monaco only), up to a maximum rate of €5.91 including tax. Excluding heavy items. Cannot be combined.

Blush Concept Store reserves the right to modify or suspend these offers at any time.