1 - OBJECT
These General Conditions of Sale are applicable to all sales made on the site https://blush-conceptstore.com/.
Any purchase is therefore subject to the acceptance and prior validation of these conditions which make it possible to define the relationship between:
- The company BLUSH-IT, whose head office is located at 3 rue des Quatre Chapeaux, 69002 LYON, registered in the Trade and Companies Register under number 834 599 409 ;
- And every person who visits or makes a purchase on the site.
2 - PRODUCTS
We undertake to describe and present as accurately as possible all the products that we offer for sale.
We take the greatest care when sending our packages. Concerning gold and precious stone jewelry, these are slipped into their case with the guarantee and the maintenance guide according to the creator concerned.
All items offered for sale on our online store are available. In the event of a problem with our stock, you will be informed by email or telephone as soon as possible.
3 - SHIPPING / DELIVERY
As soon as your order is validated, we send a confirmation email to the email address you provided. Our carrier will then inform you of the shipment of your order or of any possible delay in delivery.
Our different delivery methods:
Parcels in Metropolitan France:
- Colissimo (3 to 4 working days)
- TNT (1 to 3 working days)
- DHL (1-2 business days)
International parcels:
- FedEx (2 to 3 business days)
- DHL (1-2 business days)
If your delivery area is a remote area, additional delivery charges may apply. Someone will contact you within 48 hours maximum to inform you of any changes.
Courier in Lyon in 24 hours:
- Stuart
*A courier delivery service is available in Lyon by appointment. An advisor will contact you to set a delivery date and time. For more information, contact us at 04 78 92 42 30 (option 2).
Packages at relay point:
- At a Post Office near you
- At one of our carriers' partners
For parcels to France, La Poste undertakes to deliver within 48/72 hours of receipt of your order in their centres. If you are absent at the time of delivery, a delivery notice will be left in your mailbox so that you can collect your parcel from your post office.
You can also choose to have your package delivered directly to one of our stores via click & collect. You will be informed by email or telephone as soon as your order is ready to be collected.
NB: For security and insurance reasons, we have decided to send jewelry over a certain value by DHL, TNT or FEDEX.
If you have chosen your delivery to a relay point, please check that your package has been received at the selected relay point. The tracking number is communicated as soon as the package is sent. We thank you for collecting your order within the allotted time from the relay point. The shipping costs will be retained if the package has not been collected and the package is returned to us.
For shipments in France and internationally with DHL, TNT or Fedex:
For DOM TOM, the delivery time is longer by DHL EXPRESS or FEDEX. Please allow approximately 10 days.
Customs fees:
Some countries (outside the European Union, including the French overseas departments and territories) are subject to customs duties. It is possible that upon receipt of your package, you will have to pay customs fees in order to collect your order.
Dispute :
Upon delivery and in the presence of the delivery person, be sure to check the condition of the package and the products. If you notice the slightest problem (damaged or opened packages or missing or broken products, etc.), you must notify the delivery person, in writing on their delivery note, or refuse the package. Remember to take a photo of the package, the entire procedure can be found here .
PLEASE NOTE: No claims will be accepted after acceptance of the package.
4 - SATISFIED OR REFUNDED
If an ordered product does not suit you (size, color or shape problem), you have the right to withdraw. In accordance with legal provisions, you have 14 days to inform us of your return, then 14 days to that we receive your package, in its original packaging. We undertake to refund or exchange it upon receipt of your return to our premises. In the event of a return, the return costs are your responsibility, you can find all our return terms and conditions here .
