Jewelery Guarantees & After-Sales Service
Jewelry Warranty & After-Sales Service
At Blush Concept Store, we pride ourselves on offering you quality jewelry. Find all the information about our guarantees and after-sales service here for a worry-free experience.
warranty conditions
What the warranty covers:
Our guarantees cover manufacturing defects only. Any damage due to improper use (impact, contact with chemical substances, abnormal wear, attempted repair) cannot be covered.
Warranty duration by brand:
- Gigi Clozeau : 1 year (clasp, change in color of resin beads, broken chain)
- Aurélie Bidermann : 1 year (natural wear and tear or manufacturing defect)
- Pascale Monvoisin : 2 years (upon presentation of invoice or certificate of authenticity)
- Feidt Paris : 1 year (under conditions, excluding accident and misuse)
- Other designer jewelry : 3 months (only for manufacturing defects)
- Costume jewelry : Not guaranteed
If your jewelry is no longer covered by the warranty, a repair can be carried out upon request.
How to request after-sales service?
1. Contact us by email at sav@blush-conceptstore.com , specifying:
- Your order number
- A description of the problem
- One or more photos of the jewel
2. Validation of the request:
- An appraisal will be carried out to determine if the jewelry is covered by the warranty.
- If the repair is not covered, you will be provided with a quote.
- No product will be accepted without prior acceptance.
3. Send us your jewelry to the address BLUSH CONCEPT STORE 3 rue des 4 chapeaus 69002 LYON .
What happens after the jewelry is sent?
- The jewel is sent to the supplier for appraisal.
- If a manufacturing defect is confirmed, the brand will proceed with a repair or replacement.
- If the damage is due to misuse, we will provide you with a quote for repair.
- Repair times are 4 to 6 weeks minimum , depending on the brand.
Return of jewelry:
- The shipment must be addressed to BLUSH CONCEPT STORE 3 rue des 4 chapeaus 69002 LYON
- Shipping must be tracked. You can add insurance if these are expensive items.
- Blush Concept Store declines all responsibility for damage, loss or theft during transport.
Out-of-Warranty Repair Policy
If your jewelry is no longer under warranty, we offer a repair service subject to:
- That the repair is technically possible .
- That spare parts are available .
A quote will be sent to you before any intervention.
contact & assistance
For any questions, our customer service is at your disposal:
- Email : sav@blush-conceptstore.com
- Telephone : 04.78.92.42.30
We thank you for your trust and remain at your disposal for any assistance!