FAQ

CUSTOMER ACCOUNT

When you place an order, your customer account is created directly from your email address .

You can also create your account by entering your email address in the customer area . You will then receive a login code on this email to enter your account.

To benefit from a 10% discount on your first order, you must subscribe to the Newsletter .

To receive our newsletter, you can subscribe in the associated section visible at the bottom of each page of our website or by clicking here .

To unsubscribe and no longer receive our newsletter, click on the " Unsubscribe " unsubscribe link available at the bottom of all newsletter emails.

If you are still receiving newsletter emails, you may have multiple email addresses and one of them is a redirect to the one you are trying to unsubscribe from.

To modify your personal information, go to the profile section in your customer area .

To log in to your account, you need the login code which will be sent to you by email .

You didn't receive the email with the login code?

  • Check if the email has not been placed in your junk/spam emails.
  • Please check that the email address entered is correct .

If you have checked everything and the problem persists, do not hesitate to contact us:

LOYALTY BENEFITS

You can find your loyalty benefits in the Rewards section at the bottom left of your screen.

Find all the information about our loyalty program in the Our loyalty program section .
  1. Log in to your account to access your kitty.
  2. Go to the Rewards section and click on Get Rewards .
  3. Choose your rewards and validate .
  4. Copy your gift code and paste it into the cart.

Find all the information about our loyalty program in the Our loyalty program section .

Go to the Earn Points section .

You can earn points with these different methods:

  • Creation of a loyalty account : 200 points
  • Place an order : 1€ = 1 point
  • Subscribe to the newsletter : 100 points
  • Leave a review : 100 points
  • Follow the Instagram account : 100 points
  • Blushiversaire : 50 points

Find all the information about our loyalty program in the Our loyalty program section .

As soon as your friend registers, they will receive a €5 discount code that can be used on their very first order . In exchange, the person who referred them will also receive a €5 discount code that can be used on their next order .

*Please note, you can sponsor as many people as you want but a person cannot be sponsored more than once.

Find all the information about our loyalty program in the Our loyalty program section .

You can reach three loyalty statuses:

SILVER CLIENT : from 1000 points

  • 5€ for every 500 points
  • a birthday present
  • promotional offers all year round

GOLD CLIENT : from 2500 points

  • 10€ for every 500 points
  • a birthday present
  • 10% once a year
  • promotional offers all year round

VIP CLIENT : from 5000 points

  • 15€ for every 500 points
  • a birthday present
  • Free shipping
  • promotional offers all year round

Find all the information about our loyalty program in the Our loyalty program section .

Enter your birthday in the Earn points > Your birthday gift section .

An email will be sent to you on your birthday. You will discover your gift and receive the code to copy into the basket to obtain it.

Find all the information about our loyalty program in the Our loyalty program section .

ORDERS

No, the items you have in your cart are not reserved for you.

Without payment, no item can be reserved.

However, they will still be visible in your cart as long as they are available.

If you want gift wrapping, you can add the "gift wrapping" product which is offered to you in the basket at the time of payment .

The choice of relay point is made at the time of payment , when choosing the shipping method.

Please check if the opening hours of this one suit you before selecting it.

To be sure that your order has been taken into account, check that you have received the order confirmation email and that you can find your order in your customer area.

If you have not received anything but have been charged the amount of your order, it is possible that the email address you provided is incorrect, you can contact us:

Once your order has been handed over to the carrier, an email will be sent to you indicating the tracking number of the package. You can also find the tracking information in the "my orders" section of your customer area .

Orders are processed in chronological order .

If you still have not received anything, please wait at least 3 working days before contacting us to find out the progress of your order.
  • If you have received the shipping confirmation email with the tracking number, it is no longer possible to cancel or modify it . You can always return the items to us if you no longer want them.
  • If you have not yet received the shipping confirmation email with the tracking number, you can contact us as soon as possible to modify or cancel your order.

Please note that:

Depending on the deadlines, requests for address changes may not always be able to be honored.

If you want to send an order to someone else, simply enter their address in the shipping address .

Please note that:

Emails and tracking information will be sent to the email address you provided when placing the order.

SPECIAL ORDERS & PRE-ORDERS

Special orders are orders made especially for you from our suppliers: special size, model not available in stock, etc.

Pre-orders are orders based on stock that we will receive soon . They therefore include an additional delay to classic orders but are not subject to the same rules as special orders. In particular, cancellations and returns are possible on this type of order.

It is possible to reserve an item on the website by paying a deposit .

To do this, please contact us at: contact@blush-conceptstore.com or on 04 78 92 42 30 .

We will define together the amount of the deposit to be paid in advance.

For pre-orders, shipping times vary depending on the brands and items. They can be from a few days to several weeks .

These deadlines are indicated on the article page .

If you would like more information, you can contact us at: contact@blush-conceptstore.com .

Depending on the brand, it is possible to order a size or a product that is not available on the site.

To do this, please contact us at contact@blush-conceptstore.com or on 04 78 92 42 30 and let us know your request .

We will contact the supplier and try to give you a quick response.

For pre-orders, shipping times vary depending on the brands and items. They can be from a few days to several weeks .

These deadlines will be communicated to you when you place your order .

If you would like more information, you can contact us at: contact@blush-conceptstore.com .

Exchanges are only possible for size changes .

No returns will be possible for special orders.
  • If the order is a pre-order and has not yet been shipped , you can cancel your order by contacting us at: retour@blush-concetpstore.com .
  • If the order is a special order from a brand , you can cancel your order but you will not be refunded . The amount of the order will be converted into credit usable on the site and in store.
  • If the order includes personalization (engraving, choice of letters, etc.), it cannot be refunded .

PAYMENT

We offer payment in:

  • Blue card
  • Amex
  • Paypal (in 1 to 4 installments): between €30 and €2,000 (no fees)
  • Apple Pay
  • Amazon Pay
  • Shop Pay
  • Alma (in 2 to 4 times): between €200 and €5,000 (with fees)

Find all the terms and conditions of payment in the Payment Methods section .

Payment in installments is available with Paypal and Alma under different conditions:

  • Paypal : possibility to pay in 1 to 4 installments without fees , for purchases between €30 and €2,000 .
  • Alma : possibility to pay in 2 to 4 installments with fees (we cover part of the fees) for purchases between €200 and €5,000 .

Find more information in the Payment Methods section .

First, please check that you have not received any order confirmation email and that no order appears in your customer account.

The order was not validated? Please try again to place your order .

Yes , it is possible to use your credit received in store on our website.

How does it work?

  1. Contact us at: 04 78 92 42 30. We will need all your information in order to find your assets.
  2. We will send you a promo code for the amount of your credit.
  3. Enter the promo code on the site directly at the time of payment.

Add your promotional code directly at the time of payment, in the "discount code or gift card" box and apply it by clicking the "validate" button.

Si votre code promotionnel ne fonctionne pas c'est certainement pour l'une des raisons suivantes :

  • Code expiré : la date d'expiration du code promotionnel a été atteinte et celui-ci n'est plus valide.
  • Code non cumulable : Les codes promotionnels ne sont pas cumulables entre eux.
  • Eligibilité des produits : Un ou plusieurs article(s) de votre panier n'est pas éligible (articles soldés, marques spécifiques, produits spécifiques).
  • Conditions minimales d'achat : Vous n'avez pas atteint le montant d'achat minimum pour pouvoir utiliser ce code promotionnel.
  • Restrictions géographiques : Le code promotionnel n'est pas valide pour la zone géographique dans laquelle vous vous trouvez.
  • Usage limité : Certains codes sont valables uniquement pour un nombre limité d'utilisations, et la limite est peut être atteinte.
  • Compte non éligible : Certains codes sont destinés uniquement à un catégorie de clients (nouveaux clients, clients membres du programme de fidélité, etc.) et/ou vous n'êtes pas connecté sur le bon compte client.
  • Erreur de saisie : Le code peut avoir été mal saisi (majuscules, espaces, tirets).

The invoice for your order is normally included in your package .

If you would like a digital invoice, you can contact us at: retour@blush-conceptstore.com .

If you do not reside in France and your order leaves the country, you will not pay French taxes.

To see prices without French taxes, please create an account with your address or log in to your existing account .
When you are logged into your account, French taxes are automatically removed from the displayed price. You will therefore not have to pay them on our site .

Please note that:

Your country's tax may be requested by customs at the time of customs clearance. This is independent of our site.

Some countries may require the payment of additional customs fees depending on the value of the products ordered . These fees, if any, are determined by the customs authorities in your country and are not included in the amount you pay to Blush Concept Store. We encourage you to check your country's customs policies before placing your order to avoid any unpleasant surprises.

Find all the information on taxes and customs in the Taxes and customs section .

DELIVERY & TRACKING

After confirmation of your order, your package will be prepared and entrusted to the chosen carrier within 24 to 48 hours (working days) .

These times are accompanied by the carrier's processing times (it may happen that the package remains in transit on a carrier's delivery platform). The carrier will then inform you of the shipment of your order or of a possible delay in delivery.

Once handed over to the carrier, we cannot be held responsible for any delays in the delivery of your order.

Please note that:

Our carriers make their collections in the morning : Please note that orders placed after 11am on Friday will not be processed or shipped until the following Monday . The delivery times announced therefore do not include Friday afternoon . Please take this into account when making your purchases.

Find all the information on deliveries in our General Conditions of Sale .

Delivery times vary depending on the different delivery methods:

Parcels in Metropolitan France:

  • Home (3 to 4 working days)
  • Colissimo relay point (3 to 4 working days)
  • Express (1 to 2 business days)

International parcels:

  • Europe (2 to 5 working days)
  • Outside Europe (3 to 6 working days)
  • Australia (10 to 20 working days)
  • DOM TOM (approximately 10 working days)

If your delivery area is a remote area, delivery may be extended by a few days.

Courier in Lyon in 24 hours:

  • Stuart

Courier delivery service is available in Lyon by appointment. An advisor will contact you to set a delivery date and time. For more information, contact us at 04 78 92 42 30 

Please note that:

  • Once handed over to the carrier, your order may be held in transit on the delivery platforms. The carrier will then inform you of the shipment of your order or of a possible delay in delivery.
  • Delivery times may be extended depending on events (high traffic, media events, etc.). If in doubt, contact the carrier directly.

Please note that:

Our carriers make their collections in the morning : Please note that orders placed after 11am on Friday will not be processed or shipped until the following Monday . The delivery times announced therefore do not include Friday afternoon . Please take this into account when making your purchases.

Find all the information on deliveries in our General Conditions of Sale .

Delivery is free to a relay point in mainland France for purchases over €150 (excluding non-eligible products).

This may vary depending on current business operations.

Find the list of all the countries we deliver to, as well as shipping rates and times in ourShipping Rates & Delivery Times section .

Once your order has been handed over to the carrier, you will receive your tracking number by email .

You will be able to track the delivery of your package using this tracking number.

You can also find tracking information from your account in the " my orders " section by clicking on the order in question.

If your order tracking shows that it has been delivered but you have not received it, please contact the carrier directly . They will be able to provide you with information on the status and location of your package.

If your package arrives damaged or incomplete:

  1. Don't forget to make a reservation* directly with the delivery person.
  2. If the order appears to be incomplete, you can refuse the package .

Please also contact the carrier and open a claim with them.

*Reservations are intended to protect you in the event of breakage or missing products.

Blush Concept Store cannot be held liable if you have not made a reservation.

If you do not get any progress after several days/weeks, you can contact us at: retour@blush-conceptstore.com

RETURNS & REFUNDS

If you wish to make a return, you have 14 days to request it and 14 days to return your order to us, the postmark being proof.

  1. Log in to your customer account .
  2. Go to the orders section .
  3. Click on the return request button on the order in question.
  4. Select the product(s) to return.
  5. Wait for our return acceptance confirmation by email.
  6. Pack your parcel . If you still have the original packaging, use it or find suitable packaging.
  7. Return the items to the following address: BLUSH Concept Store, 3 rue des Quatre Chapeaux 69002 Lyon ( within 14 days of receiving the package).
  8. The refund will be made upon receipt of the package, provided that the return is compliant (deadlines met and conformity of the order).

Please note that:

  • We do not take back food or cosmetic products .
  • Return costs are the responsibility of the customer.
  • The customer will be fully responsible in case of theft or loss of the package by the carrier. We advise you to insure expensive products and go through DHL or Fedex.
  • Beyond the 14-day period, we will not be able to take back the product(s). If your package is returned to us beyond the authorized period (return to sender included), the company reserves the right to retain 30% of the price of the items in addition to the delivery costs.

For returns, please contact us at: retour@blush-conceptstore.com .

Find all our conditions in the Exchanges and refunds section .

Return costs are the responsibility of the customer.

The customer will be fully responsible in case of theft or loss of the package by the carrier. We advise you to insure expensive products and go through DHL or Fedex.

Find all our conditions in the Exchanges and refunds section .

If you wish to exchange an item for a different size or color, you have two options:

It is possible to exchange or return an item purchased on the website in one of our stores .

All you need to do is go to the store of your choice with the item you wish to exchange/return and your order number .

If you make a return and do not wish to be refunded, it is possible to request, instead, a credit in the store of your choice or on the e-shop.

Please note that:

  • Refunds will be made directly by the e-shop service (on the payment method used) and not directly in store.
  • Returned items will be subject to a check regarding the condition of the product and the conformity of the initial order.
  • If you want to exchange for another product, it may not be available in the store you visit.

Find all our conditions in the Exchanges and refunds section .

If upon receipt of your order, one or more items received do not conform to the order placed (wrong item, wrong sizes, defect on the product, etc.), please check your order confirmation .

If this does not match , we may have exchanged a reference when preparing your order, please contact us at: retour@blush-conceptstore.com . We will try to offer you a solution.

You have 14 days to make the request and 14 days to return your order to us , the postmark being proof.

Find all our conditions in the Exchanges and refunds section .

Upon receipt, your return will be processed within 24 to 48 hours (working days) by our teams.

You will receive the refund amount on your original payment method within a maximum of 15 days depending on your bank.

​We will refund you via the payment method used when you placed your order:

  • If you paid for your order by credit card , we will directly credit the amount to be reimbursed to your bank account.
  • If you paid for your order via Paypal , we will directly credit the amount to be refunded to your Paypal account.
  • If you have paid for your order via payment with Alma , we will directly credit the amount to be reimbursed to your bank account, after deduction of the fees retained by Alma (see the " payment terms " section)

After this period of 15 days, if you still have not received anything, you can contact us at the following address: retour@blush-conceptstore.com .

Find all our conditions in the Exchanges and refunds section .

If your package is returned to the sender, it is probably because you did not collect it . Be sure to find out in advance how long your package will be available at the latter (this duration varies depending on the collection point chosen).

If the return to sender is beyond your control (closed relay point, no notification, etc.), you can contact the carrier to open a complaint .

In any case, please wait for it to arrive at our premises .

Upon receipt, we will contact you to find out what you would like to do:

  • If you want your order to be resent , you will need to pay the shipping costs again.
  • If you no longer want your order , the item(s) will be refunded to you after deduction of shipping costs if these were offered to you.

Please note that:

If your package is returned to us after the authorized time (return to sender included), the company reserves the right to retain 30% of the price of the items in addition to the delivery costs.

JEWELRY WARRANTIES & AFTER-SALES SERVICE

Jewelry warranties cover all manufacturing defects .

Any damage resulting from improper use cannot be covered by the brand . In this case, an assessment will be carried out by the brand and will result in a quote to be paid by the customer.

The buyer must be in possession of the invoice or certificate of authenticity in the event that he has a claim under this warranty.

The repair of a piece of jewelry that is no longer under warranty will be the responsibility of the customer after validation by estimate .

Find all the information on our Jewelry Guarantees and After-Sales Service in the associated section.

For any after-sales service request on a piece of jewelry , whatever the brand, please send an email to sav@blush-conceptstore.com .

We invite you to specify:

  • Your order number.
  • The problem encountered on the jewel.
  • Attach one or more photos showing the defect precisely.

Your request will be processed as soon as possible and we will tell you the procedure to follow .

Any product returned without acceptance of our services or the brand will be returned to you .

Find all the information on our Jewelry Guarantees and After-Sales Service in the associated section.

The jewel is sent directly to the supplier . The right to the guarantee is determined upon receipt and after examination of the product by the brand .

If it is established that there is a material or manufacturing defect , the relevant brand will define the replacement or repair options depending on the availability of spare parts/product and the possibility of carrying out the repair.

If it is established that the damage is not a material or manufacturing defect , the After-Sales Repair Policy will apply, giving you the option to have the jewelry repaired at your expense . A quote will be made and presented to you by email.

All jewelry must be returned in its original packaging by post . We advise you to track your package. Blush declines all responsibility in the event of damage, loss or theft during transport.

If the customer refuses the quote , the jewelry will be returned to the address of their choice and the return costs will be their responsibility .

Please note that repair times are at least 3 to 4 weeks depending on the creators.

SHOPS

When you place an order on our site, you have the option of selecting free delivery via Click & Collect from the Blush Concept Store (3 rue des 4 chapeaus, 69002 LYON).

You will receive a notification as soon as your order is ready (please do not travel until you have received it).

When your order is ready, you can come and collect your order in store. You may be asked for identification and the order number.

To make sure you don't miss out, you can order the item via click and collect.

This way, the item will be reserved for you and you can come and collect it as soon as you receive the order ready notification .

It is possible to exchange or return an item purchased on the website in one of our stores .

All you need to do is go to the store of your choice with the item you wish to exchange/return and your order number .

If you are making a return and do not wish to be refunded, it is possible to request a credit from the store of your choice instead.

Please note that:

  • Refunds will be made directly by the e-shop service (on the payment method used) and not directly in store .
  • Returned items will be subject to a check regarding the condition of the product and the conformity of the initial order.
  • If you want to exchange for another product, it may not be available in the store you visit.

Find all our conditions in the Exchanges and refunds section .
  • Blush Concept Store : Monday to Saturday from 10 a.m. to 7 p.m.
  • Blush Intimate : Monday to Saturday from 10 a.m. to 7 p.m.
  • Blush General Store : Monday to Saturday from 10 a.m. to 7 p.m.

Find all the information about our stores in the Our Stores section.

Find all the information about our stores in the Our Stores section.

GIFT CARD

You can purchase a gift card in store or online on our website.

On the site, two types of gift cards are offered:

  • Digital gift card : which will be sent to you by email with a gift code to copy/paste at the time of payment.
  • Physical gift card : which will be sent to you physically by registered letter.

The gift card is valid for 2 years from the date of purchase.
  • To use your gift card ONLINE :

Your gift card contains a code that can only be used once on the site. Enter this code at the time of payment to pay with the gift card. ( you can complete with another payment method if the amount is greater than the amount available on your card )

If you make a purchase for an amount less than your gift card and you wish to place one or more new orders with the amount remaining on your card, contact us by email ( retour@blush-conceptstore.com ) or by phone ( 04 78 92 42 30 ) and we will send you a new code with the amount deducted from your previous purchases.

  • To use your gift card IN STORE :

Digital gift card:

Please give your name (or the name of the person who gave you the card) directly in store. You can also present the email you received . To ensure optimal security, an ID may be requested.

If you make a purchase for an amount less than your gift card, the remaining amount will be credited to your customer account in store.

Physical gift card:

Please present your gift card and receipt directly in store. To ensure optimal security, an ID may be requested.

If you make a purchase for an amount less than your gift card, the remaining amount will be credited to your customer account in store.

Yes , it is possible to use your gift card purchased in store on our website.

How does it work?

  1. Contact us at: 04 78 92 42 30. We will need all your information in order to find your gift card (name of the person who gave it to you or yours).
  2. We will send you a promo code for the amount of your gift card.
  3. Enter the promo code on the site directly at the time of payment.

Digital gift cards are not sent immediately .

You will receive the email within a maximum of 24 working hours .

JOIN US

The Blush team is regularly looking for new profiles.

If you are interested in the Blush adventure, do not hesitate to send us your application to the following address: contact@blush-conceptstore.com , specifying the type of position for which you wish to apply.

You can also come and apply directly by visiting one of our three stores .

CONTACT US

Customer service is available Monday through Thursday from 9:00 a.m. to 7:00 p.m. and Friday from 9:00 a.m. to 6:00 p.m.

For all collaboration requests, contact us at the following address: sales@blush-conceptstore.com

To access professional rates, complete the form in the Corporate Gifts section.

Or contact us by email at: contact@blush-conceptstore.com

You can contact the stores from Monday to Saturday from 10 a.m. to 7 p.m.:

Find all the information about our stores in the Our Stores section.